Refund and Cancellation Policy

Our initial strategy call is free. There is nothing to pay and nothing to refund. You can reschedule or cancel it at any time.

Projects are delivered in agreed stages (milestones). Refunds depend on the stage reached when you cancel.

• 2.1Before work begins. If you cancel within 3 days of payment and before we have started work, you receive a full refund, less any payment gateway charges that are not returned to us.
• 2.2After work begins, before the first milestone is delivered. You receive a refund of the amount paid, less a charge for the work already completed and any third-party costs already incurred. We will share a short written summary of the work done and the amount retained.
• 2.3After a milestone has been delivered. Delivered and approved milestones are not refundable. Any amount paid in advance for milestones not yet started is refunded in full.
• 2.4After final delivery. Once the final deliverable has been handed over, payments are not refundable. Instead, you are covered by our defect-fix period described in section 6.

You may cancel a monthly support or retainer arrangement at any time by giving 15 days' written notice. The current month is not refunded, and no further months are charged.

• 4.1Cancel 7 or more days before the start date: full refund.
• 4.2Cancel 3 to 6 days before the start date: 50% refund, or you may transfer your seat to a later batch at no extra cost.
• 4.3Cancel less than 3 days before the start date, or after the programme has begun: no refund. You may transfer your seat to another person.
• 4.4If we cancel or postpone a programme, you receive a full refund or a seat in the next batch, whichever you prefer.

Costs already paid to third parties on your behalf — including software licences, hosting, domain registration, API or AI usage charges, advertising spend and messaging charges — are not refundable, because they have already been spent. These will be itemised for you.

For 15 days after final delivery, we will fix any defect in what we built at no additional charge — meaning the solution does not work as described in the agreed scope.

This does not cover new features or changes to the agreed scope, problems caused by changes made by you or a third party after handover, or failures caused by a third-party service changing, increasing prices, or shutting down.

Refunds are not available where:

• The work has been completed and delivered as agreed.
• You are unable to provide the access, information or approvals needed to continue, despite reasonable reminders from us.
• The request relates to a business outcome rather than the work itself. We deliver systems with skill and care, but we cannot guarantee specific revenue, lead volume, conversion rates or return on investment.

If we are unable to deliver an agreed engagement for any reason on our side, you receive a full refund of amounts paid for undelivered work.

Email hello@nextappai.com with your name, invoice or payment reference, and the reason for your request.

• We acknowledge every request within 2 business days.
• We confirm our decision within 7 business days.
• Approved refunds are processed within 7 to 10 business days.

Refunds are credited to the original payment method. The time taken for the amount to appear in your account depends on your bank or card issuer and is typically 5 to 7 additional business days.

If you are unhappy with our decision, write to us at hello@nextappai.com and we will review it personally. We would always rather resolve a concern directly than have it escalate.

• nextappAI
• #5, 10th Street, Babusapalya, Bangalore - 560043
• Email: hello@nextappai.com
• Phone: +91 80562 19042