Frequently Asked Questions

We help businesses grow and save time with AI. Our services cover growth and marketing, automation and AI agents (including WhatsApp, CRM and customer support automation), software development, AI consulting, and training through our Academy.

Small and mid-sized businesses and professional teams, including healthcare, education, real estate and ecommerce. If you have a repetitive process, a leaky lead pipeline or a product idea, we can likely help.

Yes. The initial strategy call is free, with no obligation to proceed. You will leave with a clear view of what could work for your business. Any estimates or roadmaps shared on that call are indicative only.

Message us on WhatsApp to book your free strategy call. We will learn about your business and goals, then send a written proposal with scope, deliverables, timeline and fees for you to review.

We follow six steps: Discover, Strategize, Design, Build, Launch and Grow. Projects are delivered in agreed stages (milestones), so you see progress and approve work as it is delivered.

In most cases, yes. We integrate with common CRMs, messaging platforms, websites and internal systems. We will confirm what is possible during discovery, before you commit.

Yes. We build web and mobile applications, SaaS products, CRMs, LMS platforms, portals, dashboards and ecommerce systems, with or without AI features.

Yes, and we encourage it. Where possible we begin with a small scoped first project rather than a large upfront commitment, so you can see results before expanding.

Accurate information, access to the systems involved, a single point of contact who can approve decisions, and timely feedback. Delays on these can affect the timeline.

It depends on scope, so we do not publish fixed prices. After the free consultation you receive a written quotation. Quotations are valid for 15 days, and fees are exclusive of GST.

The payment schedule is set out in your proposal. Unless agreed otherwise, an advance is required before work starts, and invoices are payable within 7 days. Online payments are processed securely through Razorpay or another RBI-authorised provider. We never see or store your card, UPI or net-banking details.

Some projects involve third-party costs such as software licences, AI model or API usage, hosting, domains, advertising spend and WhatsApp or SMS charges. These are not included in our fees unless stated, and we will itemise them for you up front.

Yes. We raise proper tax invoices for all engagements. Please share your billing name, address and GSTIN (if applicable) when you engage us.

Refunds depend on the stage of the project when you cancel, for example a full refund if you cancel within 3 days of payment before work begins. After final delivery we offer a free 15-day defect-fix period instead. See our Refund Policy for the full details.

No, and be wary of anyone who does. We build systems with skill and care, but business outcomes depend on many factors outside any provider's control, including your market, offer and follow-through. We will be honest about what is realistic.

AI can be very effective, but it can also produce errors. We design solutions with sensible checks, and we recommend human review for anything legal, medical, financial or safety-critical.

Third-party AI models and platforms can change without notice. We design with that in mind where possible, but changes by a provider are outside our control. Adapting your solution to them may be additional work, which we would quote for you.

Yes. Automated messaging must follow consent, anti-spam and telecom rules, so you are responsible for having recipients' consent. We can guide you on setting this up properly.

We access only what is needed to do the work and treat it as confidential. Where we handle personal data on your behalf, we act as your Data Processor and you remain the Data Fiduciary. Our Privacy Policy explains this in detail.

Once you have paid all amounts due for an engagement, you own, or hold a perpetual licence to use, the custom deliverables created for you. We keep rights to our own reusable tools and methods, and third-party components stay under their own licences.

Only in general terms and for non-confidential work, and never with your confidential information or your customers' data. If you would prefer we did not, just tell us in writing.

No. We do not sell personal data or share it with others for their own marketing.

For 15 days after final delivery we fix any defect, meaning the solution not working as described in the agreed scope, at no extra charge. New features, scope changes and issues caused by later changes made by you or a third party are not covered.

Yes. Monthly support and retainer plans are available, and you can cancel with 15 days' written notice.

Yes. Either side can end an engagement with 15 days' written notice. You pay for the work done and costs already committed up to that point. Our Terms of Service and Refund Policy explain how this works.

Yes. We run online courses, live workshops and corporate training, and we can help you create your own course. Visit nextappai.in to see current programmes.

Cancel 7 or more days before the start for a full refund. Between 3 and 6 days before, you get a 50% refund or can move to a later batch. Closer to the start date you can transfer your seat to another person. If we cancel or postpone, you choose a full refund or a seat in the next batch.

Message us on WhatsApp at +91 80562 19042, or email hello@nextappai.com. We acknowledge refund requests within 2 business days and privacy or data complaints within 24 hours.

We are based in Bangalore, India, and work with clients across India and worldwide.